How can we help?

Find answers to common questions or get in touch with our support team.

Frequently Asked Questions

How do I start tracking my cycle?

Simply open Luna and tap the "Log Period" button on the calendar view. You can enter your period start date, flow level, and any symptoms you're experiencing. The app will automatically begin tracking your cycle and making predictions based on your input.

Is my data really private?

Yes, absolutely. All your data is stored locally on your device in a secure SQLite database. We don't use cloud storage, we don't collect analytics, and we don't share your data with anyone. Your health information never leaves your device.

How accurate are the predictions?

Luna uses on-device machine learning to analyze your cycle patterns. Predictions become more accurate over time as you log more data. Most users see reliable predictions after 2-3 cycles of consistent tracking. You can also improve accuracy by tracking additional data like BBT and cervical mucus.

Can I export my data?

Yes! Go to Settings > Export Data to download all your tracked information in a secure format. Your data belongs to you, and we make it easy to take it with you if you ever switch apps or want a backup.

What if I lose my phone?

Since Luna stores all data locally on your device, if you lose your phone without a backup, you would need to start fresh. We recommend exporting your data periodically using the export feature in Settings to keep a safe copy of your information.

Do I need an account?

No account needed! Luna works completely offline without any sign-up process. Just download and start tracking immediately. Your data stays on your device and is never tied to an account or email address.

How do I track BBT and cervical mucus?

Tap on any day in the calendar view to open the detailed logging screen. You'll find options to log your basal body temperature (take it first thing in the morning before getting out of bed) and cervical mucus observations. This additional data helps improve prediction accuracy.

Is Luna available on both iOS and Android?

Yes! Luna is available on both iOS (15.0+) and Android (8.0+). Download it from the App Store or Google Play Store. Both versions have the same privacy-first approach and feature set.

How do I contact support?

You can reach our support team by filling out the contact form below, or email us directly at support@luna.app. We typically respond within 24-48 hours. For urgent issues, please include your device type and app version in your message.

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